One flat monthly price. No commission on your orders.

Yes, you can upgrade or downgrade your plan at any time. Changes will be reflected in your next billing cycle.

There are no setup fees for any of our plans.

Your own branded iOS and Android apps, branded web ordering and custom domain are included in the Pro plan, with no build fee.

Yes, you can cancel your subscription at any time. You'll continue to have access until the end of your billing period.

Our Starter plan is free to use.

The Growth plan includes the first month free to allow you time to get going. The Pro plan is billed from the first month, because we start building your branded apps when you sign up.

Online payment transaction fees still apply on all plans. You can choose to pass on the transaction fee to your customers.

Your customers can pay by Visa, Mastercard, Amex, Apple Pay, Google Pay and PayPal.

Customers can securely save their payment details for faster checkout.

The Growth and Pro plans allow you to also accept in-store payments and payment on delivery.

Online payment transaction fees are:

On every plan: - Domestic Visa and Mastercard: 1.9% - Domestic Amex, JCB and Diners: 3.4% - International cards: 3.4%

A fixed fee of 30c is applied to each online payment.

These fees apply to online payments only. In-store card payments at your POS or kiosk go through your own EFTPOS terminal, and your bank or EFTPOS provider sets those fees.

All plans include surcharging options for passing the transaction fee onto your customers.

You can choose not to accept international cards on the Growth and Pro plans.

All plans include surcharging options for passing the base transaction fee onto your customers.

Where the payment method is known upfront and the system has the opportunity to present the appropriate surcharge information to the customer, the relevant transaction fee based on your plan will be surcharged to the customer.

If we integrate with your POS system, we can send orders directly to it and no additional hardware is required.

You can also receive online orders on a separate screen (BYO tablet, laptop, or pc), cloud printer (supplied or BYO), or an existing networked POS printer.

Contact us to discuss your options if you are unsure. Where possible we will work with your existing hardware to save you money and space.

We set you up with your own online payment processing facility so that you are the Merchant of Record and funds are settled directly to your bank account daily.

Your payment provider is regulated, so by law they have to verify your identity and confirm your business is genuine before they can settle funds to you. Every merchant goes through the same checks.

You need a registered New Zealand Business Number (NZBN) — a payment account cannot be opened without one — plus a business bank account in your business name, photo ID for each owner and director, and three documents evidencing the business: a customer invoice you issued, a supplier invoice addressed to your business, and a bank statement showing the account details and business name.

Where a business has more than one owner or director, each of them verifies their identity — done securely online through HooYu, an identity verification service. Having everything to hand before you start will get you through the application faster.

No website yet? Don't use a Facebook or Instagram page — a social media profile isn't accepted. Enter https://app.mypreorder.com instead, and once your online store is set up we contact the payment provider ourselves with your actual menu link.

See the full payment setup checklist

Your online store can be ready within 1-2 business days.

Setting up your online payment facility, and your branded apps on Pro, will take longer. We recommend allowing 1-2 weeks for full setup of a standard white-label app. For additional customisation or features, timelines may vary.

All plans include email support and access to our online knowledge base.

The Growth and Pro plans also include phone and remote access support.

The Pro plan includes a dedicated account manager and you will have their mobile number so you can stay in touch by phone, sms and WhatsApp.

All customer data collected is securely stored on our servers and is protected in accordance with our privacy policy on your behalf.

You can export your data at any time through the Merchant Portal. It is your responsibility to secure any data you export. Do not disclose customer data or send unsolicited communications without the recipient's consent.

We currently serve Australia and New Zealand. We are expanding to other countries soon.

If you are interested in using mypreorder in your country, please contact us to register your interest and be notified when we release software that supports your country.

All software is built in-house so we can modify and add anything you and your business needs.

Contact us to discuss your requirements and get an obligation free quote.